Privacy Policy.
Effective date: September 15, 2026
1. Overview
NeuroPeptides ("we", "us") respects your privacy. This Privacy Policy explains what information we collect when you use our website and store, how we use and protect it, and the choices you have. It applies to all visitors and customers of the NeuroPeptides website.
2. Information We Collect
Information you provide: your name, email address, shipping and billing details, order information, and any messages you send through our contact form or support channels.
Order and transaction information: items purchased, order totals, and order status. We do not view or store your full payment card details; payments are handled by our store platform and its payment processors.
Information collected automatically: device information, browser type, IP address, pages visited, and referral source, collected through cookies and similar technologies used to operate and improve the site.
3. How We Use Your Information
We use the information we collect to: process and fulfill your orders (including shipping and order tracking); send you order confirmations, shipping updates, and support responses; respond to inquiries; verify accounts; prevent fraud and abuse; comply with legal obligations; and improve our website, products, and service.
We do not sell your personal information to third parties.
4. How We Share Your Information
We share information only with service providers who help us operate, under agreements that restrict their use of your information: our e-commerce and store platform (which hosts our catalog, checkout, and order management); its payment processors; shipping carriers; and email delivery services. Where your order details are logged for internal record-keeping, they are stored in access-controlled business tools.
We may also disclose information if required by law, regulation, or valid legal process, or to protect the rights, property, or safety of NeuroPeptides, our customers, or others.
5. Cookies & Analytics
We use cookies and similar technologies to keep the site functioning, remember your cart and preferences, and understand how visitors use the site through analytics. You can control or delete cookies through your browser settings; doing so may affect some site functionality.
6. Data Retention & Security
We retain your information only as long as needed to fulfill the purposes described in this policy — including order records we must keep for legal, tax, and accounting reasons — and then securely delete or anonymize it. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to request a copy of your information. To exercise any of these rights, contact us through our support page. We will respond within a reasonable timeframe as required by applicable law.
You may opt out of non-essential marketing communications by following the unsubscribe link in any message. Order-related and account-related communications are not marketing and cannot be opted out of.
8. Third-Party Links & Services
Our site may link to or integrate third-party services (such as payment or delivery services). Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their terms.
9. Children's Privacy
Our Services are not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us personal information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always posted on this page with its effective date. Continued use of the Services after changes are posted constitutes acknowledgment of the updated policy.
11. Contact Us
Questions or requests regarding this Privacy Policy or your personal information can be sent through our contact support page.